At Rupitap, we are committed to making loan comparison easy, fair, and quick. We are here to help you with any questions, concerns, or complaints you may have about our services. You can get in touch with us, and we'll do our best to fix your problems as soon as possible.
Rupitap allows individuals to compare and get recommendations for loans available on their credit ratings. If you have a problem with repayment and collection, you can follow the complaint process. We will help you find the right lender contact and work together to resolve the issue as fast as we can. Or you can contact us or email us so that we can help you in the grievance redressal process.
You can report any problem, whether it's about your personal data, privacy issue with our application, or dealing with lenders, by contacting with their customer support through email or phone number. The contact details of the lender will be available on their website. In case you cannot find it, we can help you with that and connect you with the right vendor.
While writing an email, provide useful information, such as:
It may take 3-5 business days for a response to the email, depending on the lender.
If your case is still not resolved after Level 1, you can ask the Grievance Redressal Officer (GRO) to take it to the next level. The GRO will look into the problem more thoroughly and look into other alternatives and will respond with a solution in 7 to 10 business days. You can ask for escalation by replying to your complaint ticket or sending an email with "Escalate to GRO" in the subject line.
If the problem isn't fixed or you're not happy with the answer, you can talk to the Senior Nodal Officer. When you send an email asking for an escalation, be sure to include proof of your previous complaints and all of the emails that go with it.
The Senior Nodal Officer will look over your request and get back to you within 15 business days.
Indian judicial body that if your complaints resolved clearly through channels, you can take it to external.
The Reserve Bank of India runs a program called the Integrated Ombudsman Scheme (IOS). Under the Reserve Bank - Integrated Ombudsman Scheme, you can file a complaint on the RBI Complaint Management System (CMS) portal. This program provides individuals with a method to settle their differences without using formal complaint systems.
To file your first IOS Ombudsman you need to... Get all your messages and confirmations.
Keep copies of all messages and confirmations.
This step is suggested if the complaint is about regulated lending practices and the above dispute resolution levels haven't to resolved resolve complaint to failure.
Have suggestions/queries to be able.
Committed to Respond. We want to respond as all complaints within the business days and work towards a solution that meets the above standards.
