Customer Support
Grievance Redressal Officer
Compliance Head
Email:
Name: Navya A
Email: Grievance@rupitap.in
Contact: +91 9916831110
Name: Swati Sharma
Email: compliance@surfincreatives.in
Contact:+91 9513338289
Customer Support
Entity Name: PayRupik
Khykha Court II, #8, Koramangala 2nd Stage,
Hosur Main Road, Bengaluru -560034
Phone: 022489-30118
Email: service@payrupikloan.in
GRO
Arjun Kumar
+91 7026019282
ComplaintGRO@sayyaminvestments.in
Nodal Officer
Pacha Gopikrishna
+91 9916866506
compliantno@sayyaminvestments.in
Customer Support
Entity Name: PocketMitra
18/1, Castle St, Ashok Nagar,
Bengaluru 560025
Phone: +91 08031290850
Email: service@pocketmitra.in
GRO
Bhavesh Kirshna
+91 9071074742
complaint@jaifinance.in
Nodal Officer
Karan Hissaria
+91 9071074743
nodalcomplaint@jaifinance.in

Grievance Redressal and Customer Support

At Rupitap, we are committed to making loan comparisons easy, fair, and quick. We are here to help you with any questions,
concerns, or complaints you may have about our services. You can get in touch with us, and we’ll do our best to fix your problems
fairly and quickly.

Things to Keep in Mind

Rupitap allows individuals to compare and get recommendations for loans available to them based on their credit ratings. If you
have a problem with a lender’s specific loan decision (like approval, documentation, or disbursal timelines), it may be best to use
that lender’s own complaint process. We will help you find the right lender contact and work together to move the issue up if you
need it. We don’t charge anything to help you file a complaint or to help you with the grievance redressal process.

How to Make a Complaint

Customer Service Escalation Process
Level 1: Customer Support Service
You can report any problem, whether it's about your personal data, getting help with an application, or dealing with lenders, by connecting with their customer support through email or phone number. The contact details of the lender will be available on their website. In case you cannot find it, we can help you with that and connect you with the right vendor.
While writing an email, provide useful information, such as:
  • Your full name
  • Loan or question information
  • Registered email
  • What is the problem (in detail)
  • Registered phone number
  • Any supporting documents
It may take 3-5 business days for a response to the email, depending on the lender.
Level 2: Reach Out to Grievance Redressal Officer (GRO)
If your case is still not resolved after Level 1, you can ask the Grievance Redressal Officer (GRO) to take it to the next level. The GRO will look into the problem more thoroughly and look into other alternatives and will respond with a solution in 7 to 10 business days. You can ask for escalation by replying to your complaint ticket or sending an email with "Escalate to GRO" in the subject line.
Level 3: Escalation to the Senior Nodal Officer
If the problem isn't fixed or you're not happy with the answer, you can talk to the Senior Nodal Officer. When you send an email asking for an escalation, be sure to include proof of your previous complaints and all of the emails that go with it.

The Senior Nodal Officer will look over your request and get back to you within 15 business days.

Additional Help

Indian judicial laws say that if your complaint isn’t resolved within 30 days through internal channels, you can take it to external,
statutory forums:

The Reserve Bank of India runs a program called the Integrated Ombudsman Scheme (RB-IOS).
Under the Reserve Bank – Integrated Ombudsman Scheme, you can file a complaint on the RBI Complaint Management System
(CMS) portal. This program provides individuals with a method to settle their differences without using internal complaint systems.

To file with the RBI Ombudsman, you need to: – Get all the details of your complaint and any letters you got from the lender.
– To send in your application, use the CMS online portal or follow the steps on the RBI website.

– Keep copies of all messages and confirmations
This step is suggested if the complaint is about regulated lending practices and the above Rupitap escalation levels haven’t
worked.

How to Reach Us

Email support@rupitap.in for help.
Commitment to Respond: We want to respond to all complaints within two business days and work towards a solution that meets the above standards.